Privacy is a matter of trust and your trust is important to us. We respect your privacy and your personal space. As a matter of course, we comply with all statutory regulations when processing your personal data. Here you can find out about the data we collect about you and what we do with it.
These instructions apply to the data processing by:
Telephone: +41 (0) 41/630 18 50
Fax: +41 (0) 41/630 18 51
The Data Protection Officer of TonerPartner GmbH is PROLIANCE GmbH
Get informed about ...
- What we do with your personal data
- Data collection during a visit to our pages
- Which of your personal information is transmitted by us to which third party companies and for what reason?
- How do we protect your personal data?
- What are your rights?
- What have I agreed to?
We collect and process your personal information for order processing and in case of later warranty transactions. As part of the order processing, the service providers we employ (e.g. hauliers, logistics and payment providers) will receive the required personal information they need to complete their service. Your email address will be stored during the subscription process for the newsletter, which will allow us to use it for our own marketing purposes until you unsubscribe from the service. You can unsubscribe at any time. Your acceptance of this explanation does not constitute a blanket permission to use your personal information for marketing purposes. We will not forward your information to any other third party for marketing purposes.
When you receive our newsletter or any other advertising material from us, you can opt out of or withdraw your permission for any future use of your personal information for marketing purposes – even to the extent permitted without your express permission – by simply informing us of your wishes and specifically by unsubscribing from our newsletter. You will not incur any costs for the removal of your personal information or for unsubscribing. The only cost for you if you notify us by email will be the amount for the transmission of your message charged by your provider. Please direct your messages to the contact addresses provided at the end of these explanations.
The specifics of your orders will be stored by us. You have the option of registering with us (email address and password). As part of your registration you will have access to the information we store about your person and your orders. Please contact us via one of the contact options below if you want to close your account with us.
We utilise so-called “cookies” on our website. “Cookies” are small files that are sent via your browser and stored on your data storage device. They contain specific settings and information to be exchanged with our system. Cookies allow us to adapt our website design and offering to suit your requirements and make navigation easier for you, i.e. by storing specific settings so you will not have to do them over and over again every time you visit. At the end of each session (visit to our website) these cookies are deleted from your hard drive (these are also known as “session cookies”).
You can also delete session cookies manually no matter what validity period is set for them. Most browsers accept cookies by default. In the security settings of your browser, you can allow or reject temporary or stored cookies individually. Your acceptance of cookies is not prerequisite to accessing our online offering. Some options may not be available to you on our website and some pages may not be displayed correctly if you reject or deactivate cookies.
You can visit our website without providing any personal information. Nevertheless, whenever you visit our website, even if you do so via a link in a newsletter, some of your data will still be collected and stored. We only store – even if you are accessing the website via a link in a newsletter – only session data without any identifying information; this data will be e.g.
- the website from which you have reached us
- the name of your internet service provider
- the name of the requested file
This information is evaluated solely to improve our online offering and does not allow us to identify you personally.
All information is anonymised for evaluation (e.g.: Information xy was accessed by 45% of all visitors to the page). This process allows us to match the information we offer to the interests of our visitors.
Should we receive any data that would theoretically allow us to discover your identity, e.g. an IP address, then we have a routine in place that will make a personal identification impossible.
This website utilises Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics utilises so- called "cookies", text files that are sent to and stored on your computer to allow an analysis of your use of the website. The information generated by the cookies regarding your use of this website will as a rule be transmitted to a Google server in the US, where the information will be stored. Where IP anonymisation has been activated on this website, your IP address will be shortened by Google beforehand within EU member states or other states that are contracting parties to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the US and shortened there in exceptional cases. Google will use the information on behalf of the operators of this website to analyse your use of the website, to create reports on website activities, and to provide other services to the website operator in connection with website use and internet use. The IP address transmitted from your browser in connection with Google Analytics will not be combined with other Google data. You can prevent the acceptance of cookies by way of a relevant browser software setting; we would like to point out that you may not be able to utilise all functionalities of this website fully should you choose to reject our cookies. You may furthermore prevent the capture of data related to your use of the website generated by the cookie (including your IP address) and their transmission to Google, as well as the processing of such data by Google by clicking the following download link to a browser plugin you can install: http://tools.google.com/dlpage/gaoptout?hl=de
This website utilises Mouseflow, a web analysis tool by Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, to record random visits to our website (with anonymised IP address only). This creates a log of mouse movements and clicks in an effort to review individual sample website visits and derive potential improvements to the website. The information is not linked to an individual and will not be forwarded to third parties. If you don’t want Mouseflow to record any of your visits to any websites that utilise this tool, then you can disable that behaviour via the following link: http://www.mouseflow.com/opt-out
Referrer URL (the site which you visited prior to ours)
Hostname of the computer used to access the site (IP address)
The time of the server request
and usually transmits it to a ChannelPilot server in Germany, where it is stored. Your browser’s IP address is shared with ChannelPilot, but it is not associated with any other ChannelPilot data. ChannelPilot’s IP address is also stored temporarily for a brief period (usually a maximum of 24 hours) before it is encrypted. Temporary storage happens for the exclusive purpose of identifying possible click fraud (bot detection).
The provider of this website has contracted ChannelPilot to use this information to analyse the performance of connected online marketing channels such as idealo.de or Google Shopping. You can change your browser settings to prevent cookie storage; please be aware, however, that you may not be able to use all the features of this website in full as a result. You can also prevent the data (including your IP address) generated by cookies on your use of the website from being shared with and processed by ChannelPilot by selecting the opt-out at the following link www.channelpilot.de/optout. An opt-out cookie will be set on your browser to prevent your data from being collected on future visits to the site. The opt-out cookie applies only to the last browser used. If you delete the cookies in that browser, you will need to reset the opt-out cookie.
For more information on data privacy in relation to ChannelPilot, see www.channelpilot.co.uk/privacy-policy.
Which of your personal information is transmitted by us to which third party companies and for what reason?
Your address data will be transmitted to the service provider we use for the shipping of your order (specifically hauliers and shipping companies):
- DHL Express Germany GmbH, Heinrich-Brüning-Str. 5, 53113 Bonn
- DPD Dynamic Parcel Distribution GmbH & Co. KG, Wailandtstrasse 1, 63741 Aschaffenburg
We cooperate with other external providers for the various payment options we offer:
- for payment transactions via PayPal/PayPal Express: PayPal Deutschland GmbH, Am Marktplatz 1, 14532 Europaparc Dreilinden
- for the payment processing of instant fund transfers: SOFORT AG, Fussbergstrasse 1, 82131 Gauting
Your personal information is transmitted safely encrypted when you place an order or when you register for your personal account. We utilise the SSL (Secure Socket Layer) encryption system. No third party will be able to intercept your information. We safeguard our website and other systems with technical and organisational measures against the loss, destruction, access, modification or dissemination of your personal information by unauthorised third parties. You should always keep your access information secret, and close the browser window when you have completed your communication with us. These measures are particularly important if you share the computer with others.
Should you choose the payment option “Instant Funds Transfer”, then your information will be transmitted via an SSL-encrypted connection. You will then use your PIN and TAN to authorise your bank to effect the transfer. Your PIN and TAN will not be stored by us. Your account statement information will similarly not be stored by us, and will be transmitted directly from the fund transfer form to your bank by the payment provider in encrypted form.
In accordance with the (German) Federal Data Protection Act you have a right to request information regarding the data stored about your person, as well as a possible correction, blocking or deletion of that data free of charge. If you have any questions regarding the collection, processing or usage of your personal data, or if you would like to know how you can correct, block or ensure the deletion of that data, or if you wish to withdraw your consent to its use, then please contact:
In the following you will find a summary of the texts regarding data protection we provide on our website for your consent. These declarations shall only apply to the extent in which you have given your consent for each instance.
[ ] Yes, I would like to receive shopping vouchers and information about special offers from the ink and toner product range via email. My email address will not be forwarded to third parties. I am aware that I can withdraw my permission at any time for the future. (Simply via email to email@example.com. Using the “Unsubscribe” link provided at the end of each newsletter will incur no other charges than transmission fees charged by your internet service provider.) I can read more about data protection here.
[ ] I would like to register as a new customer and create a personal account.
Registry Court: Local Court Essen
Company Reg. No.: HRB 31670
MWST.Nr.: DE 262 936 427
Executive Director: Morten Severon, Manuel Schäfer
Questions, complaints and issues
Monday to Friday: 08:00 am to 6:00 pm
Saturday: 09:00 am to 2:00 pm